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WIN-SENSE
WINDOWS Tele-Management Call Accounting Software
WIN-SENSE is a Windows based software system that works smoothly and efficiently to help manage all your telemanagement and call accounting requirements. The software allows users to generate revenue, manage productivity, control costs, monitor for phone abuse and toll fraud, plus much more - all from a PC.
TELEPHONE LINE AND TRUNK DIAGNOSTICS
WIN-SENSE will monitor where calls are going, helping to insure proper routing. WIN-SENSE can also be used as a tool to verify whether trunk and phone lines are working properly, or are even being used.
CONTROL ABUSE AND MISUSE
WIN-SENSE can be used to detect excessive personal phone calls, calls made by unauthorized personell and unauthorized calls made to expensive locations. WIN-SENSE also audits for chronic use of directory assistance and operator assisted phone calls. It will monitor for unnecessary and overextended calls. WIN-SENSE will help to control abuse and misuse, saving time and money.
TOLL FRAUD ANALYSYS
Detect potential toll fraud with WIN-SENSE's exception reporting capabilities. Businesses can now defend agaist hackers stealing company profits.
DEPARTMENTAL COST ALLOCATION
WIN-SENSE will accurately identify and charge calls back to the proper cost center, department, or account. Prompt, accurate cost allocation is responsible management.
CLIENT BILL BACKS
WIN-SENSE accuratly tracks and bills for phone calls made or received, including time to respective projects or clients. Companies that need to charge clients for phone time and services include Law Firms, CPA's, Consultants, PR Firms, Advertising Agencies, Engineers, Architects, Medical Clinics, Insurance Agencies, Government Contractors, plus many others.
RESALE OF PHONE CALLS
By marking up and charging patients or residents for each phone call made, every Hospital, Condominium Complex, Retirement Center, or Nursing Home can use WIN-SENSE to generate revenue.
TELEMARKETING, TELEPHONE SUPPORT, AND CUSTOMER SERVICE MANAGEMENT
WIN-SENSE will insure effective management of telemarketing, technical support, and customer service departments. By monitoring each representative's individual telephone activity. WIN-SENSE will help motivate sales, support, and service people to perform their jobs more efficiently.
PERSONELL EVALUATION
By allowing companies to monitor the time its staff spends on the phone, WIN-SENSE becomes a valuable tool for managing employees.
NETWORK OPTIMIZATION
WIN-SENSE will generate Trunk use and Area Code reports. These reports allow users to utilize the least expensive facility for call completion, enabling businesses to efficiently fine tune their phone systems.
VERIFY LONG DISTANCE BILLS
Are company long distance phone bills accurate? You'd be surprised! Businesses now have a trusted product to accurately verify each charge = WIN-SENSE.
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