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INTRODUCTION TO D'TEL
We, at D'tel are commited to technical expertise and in-depth understanding of telecommunications principles. Whether it is a telemanagement system or a full service PBX, D'tel has the expertise to address the full range of telecommunications requirements to meet our customers' business needs.
We provide a variety of products and services including complete telecommunication systems (voice/data), installation and maintenance, project management, on-site or remote technical engineering support, system monitoring, cable infrastructure design and implementation, network implementation and analysis, as well as detailed cost analysis.
Our Technical Support Team is made up of Manufacturer certified Technicians who are available to our customers 24 hours-a-day, 7 days-a-week. The high level of support over the telephone to solve varied problems and address specific applications, coupled with our certified technicians who are able to be dispatched to your site from our service center, provide the support necessary in preserving the integrity of the products we offer.
D'tel responds to non-emergency type situations within 24 hours, emergency situations within 30 minutes (even after hours), and all adds, moves, changes are responded to within 2- 5 business days. Through our disaster recovery plan and remote maintenance abilities, we constantly monitor all components that make up the system, and keep a back-up of your data memory off-premise and, in the unlikely event of a natural disaster, can have you back in service in no time.
D'tel also provides you, the telecommunication's professional, with total support in your need to understand and deal with our ever- changing environment.
If you have a technical issue please feel free to call at 972-490-0120.
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